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PROFILE

Kathy

National Bank Examiner, e-Business Customer Services

Houston, Texas

One of the benefits of working at the Office of the Comptroller of the Currency is that you have many opportunities and can reinvent yourself over time.


Education: Texas Lutheran College, BA in finance
Joined OCC: 1986

My Career With the OCC

After graduation, friends and family in the banking industry recommended pursuing a job with the Office of the Comptroller of the Currency (OCC). I started as an associate national bank examiner before becoming a National Bank Examiner. I worked in the consumer compliance cadre before taking my current position with the Customer Assistance Group. My progression through the agency has been a little unorthodox, but that’s one of the benefits of working at the OCC. There are many opportunities, and you can reinvent yourself over time.

My Work

The Customer Assistance Group handles complaints from the public about the financial institutions that the OCC regulates. I administer HelpwithMyBank.gov, which provides answers to common banking questions and an online form for the public to voice concerns.

I also manage the system that allows examiners to access the complaint history on the banks they supervise. Consumer complaints can help identify issues and trends that our examiners need to understand and address.

Benefits

I’ve seen the evolution of agency benefits over 28 years, and they keep getting better every year. One of the best benefits is the retirement plan. The federal government’s Thrift Savings Plan (TSP) and the agency’s 401(k) matching funds are very generous. I encourage everyone here to take full advantage of these programs.

My Experience at the OCC

Looking back, I feel like I’ve been going to school for 28 years. Each bank exam was a new experience. Later in my career, I moved into this position and had the chance to learn a lot about information technology. I had great teachers along the way and learned something new every day.


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